Customer Service Practitioner
This apprenticeship delivers training to provide outstanding customer service for your organisation. Roles applicable to this standard include administration, retail, customer service and marketing, in fact any role that has face-to-face, online or over the telephone contact with customers and stakeholders.
Your apprentice will develop up to date knowledge, skills and behaviours about providing excellent customer service while learning about your customer focused organisation.
Benefits:
Employing a Customer Service Practitioner apprentice provides many benefits to your organisation as it underpins so many different customer interfacing roles; it can be a launch pad into a wide range of areas within your organisation and a way to develop your talent pipeline.
A Customer Service apprentice can improve customer relations, gather customer feedback, process sales and orders, negotiate and promote products and services along with many more customer focused tasks.
MONTHS
LEVEL
Customer Service Careers
Customer Service Trainee
Customer Service Assistant
Customer Service Representative
Customer Service Agent
Customer Relationship Manager
Customer Relationship
Co-ordinator
Customer Relationship Team Leader
15
2
"THE GOAL AS A COMPANY IS TO HAVE CUSTOMER
SERVICE THAT IS NOT JUST THE BEST
BUT LEGENDARY"
Sam Walton - Walmart
The Apprenticeship
After completing their 15 month apprenticeship with CERT and passing their End Point Assessment your apprentice will be awarded the Customer Service Practitioner Standard and they will have 12 months experience working in your business.
This will equip your apprentice with the underpinning knowledge and practical experience that will enable them to deliver excellent customer service in your organisation.
SUITABLE SECTORS
RETAIL
Roles for your apprentice:
Serving customers
Developing relationships
Dealing with complaints
Social Media
BUSINESS
Roles for your apprentice:
Help desk operator
Dealing with complaints
Offering new services
HOSPITALITY
Roles for your apprentice:
Serving customers
Waiter / Waitress
Reception
Sales and Marketing
TRAVEL
Roles for your apprentice:
Promoting new services
Sales Agent
Social media content
Help desk operator
Dealing with complaints
Meeting customers needs
