Tell us a bit about yourself?

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I’m Matty, I’m currently working for ONGO at The Arc, just finished my apprenticeship

in Business Administration at Level 2, and then I’m looking to start an advanced

apprenticeship standard as a Customer Service Specialist at Level 3. 

I'm a full-time dad when I’m not working.

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How would you describe your job role?

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Greeting customers, answering the phone on a daily basis, dealing with room
bookings and buffets, just generally helping people out on a daily basis.

 

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What do you like most about your apprenticeship?

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I like helping people out, I like the people I work with, I just like the job in general really, it's just a really good job.

 

 

Do you think this apprenticeship will help develop your career?

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I feel like its already developed my career because I started off with no qualifications and now I'm about to pass an apprenticeship in Business Administration, I've got my Level 1 in English and Maths and now doing my Level 2 in English and Maths.

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What advice would you give to someone who was thinking about doing an apprenticeship?

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Definitely go for it, if you come out of school with no qualifications, you can get all the help you need, there’s a lot of advice, there’s a lot of training out there, and not only that, you get paid to work and get training at the same time.