"MAKE A CUSTOMER, NOT A SALE"
This apprenticeship trains you to provide excellent customer service across hundreds of roles. You'll gain up to date knowledge on the best service you can provide while learning about a customer focused organisation.
What will I be doing?
Providing customer care
Promoting products and services
Handling customer service through social media
Customer Service Careers
Customer Service Trainee
Customer Service Assistant
Customer Service Representative
Customer Service Agent
Customer Relationship Manager
Customer Relationship Team Leader
Customer Service Apprenticeship
What Will I Get?
After completing your 12 month apprenticeship with CERT you will be awarded a City & Guilds Level 2 Certificate in Customer Service and have experience of working in a customer serving role.
If you have no previous experience in customer service, this qualification will equip you with the underpinning knowledge and practical experience that will enable you to learn transferable skills in customer service which apply to any sector.
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