Customer Service Practitioner
This apprenticeship trains you to provide excellent customer service across hundreds of roles. As an apprentice you'll gain up to date knowledge on the best service you can provide while learning about a customer focused organisation. There are a number of apprenticeship pathways including administration, social media, sales and retail.
What will I be doing?
Providing customer care
Promoting products and services
Handling customer service through social media
Customer Service Careers
Customer Service Trainee
Social Media Assistant
Customer Service Assistant
Customer Service Representative
Customer Service Agent
Customer Relationship Manager
Customer Relationship Team Leader
What Will I Get?
After completing your 15 month apprenticeship with CERT and successfully passing your End Point Assessment you will be awarded the Customer Service Practitioner Apprenticeship Standard and have experience of working in a customer facing role.
If you have no previous experience in sales, customer service or administration, this apprenticeship standard will equip you with the underpinning knowledge and practical experience that will enable you to learn transferable skills in customer service which apply to any sector.
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