Customer Service Practitioner
MONTHS
LEVEL
12
2
​This apprenticeship delivers training to provide excellent customer service for your organisation.
They'll develop up to date knowledge about the best customer service while learning about your customer focused organisation. There are a number of pathways including administration, social media, sales and retail
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Benefits:
​Employing a Customer Service apprentice holds many benefits to your company; you can bring in an apprentice at a young age and train them to a high standard possibly resulting in employment.
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There are many units in the Customer Service qualification that can be tailored to suit your particular business and its customers.
A Customer Service apprentice can improve customer relations, gather customer feedback, process sales and orders, negotiate and promote products and services along with many more customer focused tasks.
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​​Customer Service Careers
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Customer Service Trainee
Customer Service Assistant
Customer Service Representative
Customer Service Agent
Customer Relationship Manager
Customer Relationship
Co-ordinator
Customer Relationship Team Leader
"THE GOAL AS A COMPANY IS TO HAVE CUSTOMER
SERVICE THAT IS NOT JUST THE BEST
BUT LEGENDARY"
Sam Walton - Walmart
The qualification
After completing their 12 month apprenticeship with CERT and passing their End Point Assessment your apprentice will be awarded the Customer Service Practitioner Standard and they will have 12 months experience working in your business.
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This will equip your apprentice with the underpinning knowledge and practical experience that will enable them to deliver excellent customer service in your organisation.
SUITABLE SECTORS
RETAIL
Roles for your apprentice:
Serving customers
Developing relationships
Dealing with complaints
Social Media
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BUSINESS
Roles for your apprentice:
Help desk operator
Dealing with complaints
Offering new services
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HOSPITALITY
Roles for your apprentice:
Serving customers
Waiter / Waitress
Reception
Sales and Marketing
TRAVEL
Roles for your apprentice:
Promoting new services
Sales Agent
Social media content
Help desk operator
Dealing with complaints
Meeting customers needs
