MONTHS

LEVEL

12
2

​This apprenticeship delivers training to provide excellent customer service for your organisation.

 

They'll develop up to date knowledge about the best customer service while learning about your customer focused organisation. 

Benefits: 

​Employing a Customer Service apprentice holds many benefits to your company; you can bring in an apprentice at a young age and train them to a high standard possibly resulting in employment.

There are many units in the Customer Service qualification that can be tailored to suit your particular business and its customers.

 

A Customer Service apprentice can improve customer relations, gather customer feedback, process sales and orders, negotiate and promote products and services along with many more customer focused tasks. 

​Customer Service Careers

Customer Service Trainee

Customer Service Assistant

Customer Service Representative

Customer Service Agent

Customer Relationship Manager

Customer Relationship

Co-ordinator

Customer Relationship Team Leader

 

Customer Service Apprenticeship

"THE GOAL AS A COMPANY IS TO HAVE CUSTOMER 

SERVICE THAT IS NOT JUST THE BEST

BUT LEGENDARY"

Sam Walton - Walmart

The qualification

After completing their 12 month apprenticeship with CERT your apprentice will be awarded a City & Guilds Level 2 Diploma in Customer Service and they will have 12 months experience working in your business.

This qualification will equip your apprentice with the underpinning knowledge and practical experience that will enable them to deliver excellent customer service in your organisation. 

SUITABLE SECTORS

RETAIL

Roles your apprentice could take:

Serving customers

Developing relationships

Dealing with complaints

Social Media

BUSINESS

Roles your apprentice could take:

Help desk operator

Dealing with complaints

Offering new services 

HOSPITALITY

Roles your apprentice could take:

Serving customers

Waiter / Waitress

TRAVEL &

TOURISM

Roles your apprentice could take:

Promoting new services / deals

Help desk operator 

Dealing with complaints

Meeting customers needs

Simply complete and submit the form below and we will be in touch!

Enquire about hiring an Apprentice

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Education and Skills Funding Agency
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