Customer Service Practitioner

​This apprenticeship delivers training to provide outstanding customer service for your organisation. Roles applicable to this standard include administration, retail, customer service and marketing, in fact any role that has face-to-face, online or over the telephone contact with customers and stakeholders.

 

Your apprentice will develop up to date knowledge, skills and behaviours about providing excellent customer service while learning about your customer focused organisation. 

Benefits: 

​Employing a Customer Service Practitioner apprentice provides many benefits to your organisation as it underpins so many different customer interfacing roles; it can be a launch pad into a wide range of areas within your organisation and a way to develop your talent pipeline.

 

A Customer Service apprentice can improve customer relations, gather customer feedback, process sales and orders, negotiate and promote products and services along with many more customer focused tasks. 

MONTHS
LEVEL

​Customer Service Careers

Customer Service Trainee

Customer Service Assistant

Customer Service Representative

Customer Service Agent

Customer Relationship Manager

Customer Relationship

Co-ordinator

Customer Relationship Team Leader

 

15
2

"THE GOAL AS A COMPANY IS TO HAVE CUSTOMER 

SERVICE THAT IS NOT JUST THE BEST

BUT LEGENDARY"

Sam Walton - Walmart

The Apprenticeship

After completing their 15 month apprenticeship with CERT and passing their End Point Assessment your apprentice will be awarded the Customer Service Practitioner Standard and they will have 12 months experience working in your business.

This will equip your apprentice with the underpinning knowledge and practical experience that will enable them to deliver excellent customer service in your organisation. 

SUITABLE SECTORS

RETAIL

Roles for your apprentice:

Serving customers

Developing relationships

Dealing with complaints

Social Media

BUSINESS

Roles for your apprentice:

Help desk operator

Dealing with complaints

Offering new services 

HOSPITALITY

Roles for your apprentice:

Serving customers

Waiter / Waitress

Reception

Sales and Marketing

TRAVEL

Roles for your apprentice:

Promoting new services

Sales Agent

Social media content

Help desk operator 

Dealing with complaints

Meeting customers needs

Find out how to hire an Apprentice